Frequently Asked Questions |
| The frequently asked questions (FAQ) section is here to help answer questions that you as an archer might have about archery in general or on HCA product or service. If you have a question that is not here feel free to make a suggestion through the contact form. |
Contact an authorized HCA dealer found under the dealer locator on our website. If there is no dealer available, use the BUY IT NOW option on our website and the closest stocking HCA dealer will ship you your product.
No, High Country bows may only be purchased through authorized High Country Dealers.
You may use the dealer locater at the bottom of this page to search for an authorized dealer in your area or if there is not a dealer within driving distance, you may purchase a bow with the BUY IT NOW / Shopatron function on our website and the closest stocking dealer will ship you your bow.
Shopatron is an ecommerce solution that connects consumers who do not have a dealer in their area with the closest authorized HCA dealer who stocks the product they are looking for. The closest stocking HCA dealer will receive available orders from Shopatron, ship the product the next day and the customers purchase will be received by that Dealer for the sale.
*This process is not a direct sale from HCA, but rather a sale that enables the consumer to get the product he is looking for, while allowing the closest stocking dealer to sell additional product.
For more information go to Shopatron’s website: http://ecommerce.shopatron.com/brand/solutions/coex-freedom
High Country Catalogs are available either online or through your Authorized HCA Dealer.
I am just starting out in Archery, which HCA bow would best be suited for me?
To determine the best bow for yourself, contact your local HCA dealer by searching on our website.
I want to register my bow, how do I get started?
You can register your new bow purchase on our website under Bow Registry or have your HCA dealer register the bow for you.
Make sure to register your product within 30 days of purchase and keep your original purchase receipt for future warranty coverage.
All new HCA bows since 2010 come with a non-transferable lifetime warranty to the original registered owner. This warranty protects against any failures of the product due to defects in material or workmanship, and does not include any damage due to abuse, misuse or modifications to the bow’s design.
The following exclusions apply:
-Cable slide, cable and strings, silencers, bearings,limb pocket padding, paint and/or camouflage finishes.
-Damage caused by abuse, mishandling, dry-firing, alteration or modification to original product.
If you are the original owner of your bow, have your original receipt and if the bow was made post- 2010, more than likely the repair will be covered under warranty. Please contact your local authorized HCA dealer and they will contact an HCA Customer Service for warranty repair or give our customer service team a call at 423-443-4185
Contact an Authorized HCA dealer and they will determine if it is an easy fix or will contact a HCA Customer Service representative if it requires a more detailed repair.
*In many cases with repairs on products prior to 2010, parts like risers, limbs, cams, and modules are limited if available at all. In this case, your HCA dealer or an HCA Customer Service representative will go over any options you have.
You may contact an HCA customer service representative, request a Return Authorization Number and send your bow back to HCA for warranty repair work to be done.
– Write your RA# on the outside of the box (shipping Dept will refuse otherwise)
– Include in the box a detailed explanation of your problem
– Make sure to remove all accessories, sight, rest and quiver unless instructed to do otherwise
– Ship your bow Insured through an authorized carrier like USPS, UPS or Fedex as HCA is not responsible for damage due to shipping
.* Use a box with stuffing in it so your bow does not move around or get damaged during shipping.
* If there is a service fee required for parts and service not covered by warranty, you will be notified before any service is preformed
No, you will not be able to interchange cams, limbs or any other parts from another bow as specs will be different and it would also be dangerous to do so.
The Serial number and String and Cable length should be on the lower limb sticker on older bows.
* If your sticker is no longer on the bow you can look up the string lengths listed on our website under Support.
HCA recommends no more than 4 complete turns from the fully tightened position. Be sure you turn each limb bolt the same exact number of turns, so your bow stays in tune. Typically 1 complete revolution of the top and bottom limb equals 3 pounds of draw weight reduction, so with 4 complete turns of both top and bottom limb bolts a weight reduction of approximately 12-15 pounds from peak weight should be seen.
Only certain presses are recommend with the X-11 and are put in two categories, Presses Approved for removing String and Harness and Press Approved for completely tearing down the bow for a rebuild.
Currently these bow presses are approved for full service work and allow the bow to be completely disassembled:
– EZ Press by Last Chance Archery
– HTM Presses
– E.L.P. Bowpress by L.A. Archery
– C.W. Erickson’s Big Squeeze Press with Limb Fork Attachment
– Apple Evolution Bow Press
– Apple Eliminator Bow Press
Bow presses that have been tested and approved by HCA for servicing string and cables only. (These presses will not allow the limbs to relax enough for complete disassembly.)
1. Sure-Loc X-Press with USL Adapters
2. Apple Super Pro Press with Parallel Limb Adapters
How a bow press is set up has as much to do with how it will work without damaging the bow as the bow press design.
– To minimize the chance of damaging your bow, it is recommended that the limbs be backed out 4 turns.
– The rollers that make contact with the limb should be adjusted as close to the cam as possible on the upper end of the limb and as close to the pocket as possible so it doesn’t put excessive pressure on the limbs or on the riser.
On the X-11 split limb bow- The Bowjax dampeners that are mounted between the limbs need to be removed before the bow is placed in the press as it will interfere while pressing the bow.
DO NOT REMOVE THE AXLES FROM THE CAM AND LIMBS WHEN THE LIMBS ARE IN THE PRESS AND NOT COMPLETELY RELAXED, DAMAGE TO THE BOW AND POSSIBLE INJURY CAN RESULT!
*If your bow requires the use of a bow press to service it and you are not confident in your ability to properly press the bow see your local HCA dealer or call HCA Customer Service and arrange to send your bow in for inspection and service.
There are many different ways to change the draw length on HCA bows. Please refer to the Cam Chart supplied with your bow ora print off a cam chart from our website. Make sure to contact an authorized HCA dealer if you are unsure or need help servicing your bow.
There are many factors that affect your arrow speed. Draw length, arrow weight, peak weight and the tuning of the bow will affect your arrow speed, as well as any bow accessories such as string loops, kisser buttons, string silencers, etc. For reference, look at the original cam chart supplied with your bow to see what speed range to expect per draw length and if you are having trouble getting the speed consult with your Authorized HCA Dealer.
IBO speed ratings are based on a 70lb peak draw weight, 30 inch draw length and an arrow that weighs 350 grains (5 grain per pound of draw weight). You will lose speed if you shorten the draw length, reduce your draw weight, or if your bow is out of tune. Using a different weight arrow or any other deviation from the formula will affect the rating velocity.
Draw length is measured when the bow is at full draw. Measurement is taken from the point where the nock is attached to the string to the pivot point of the grip plus 1 ¾ inches.
Traditionally, bows have had limbs mounted at only a few degrees to perpendicular of the arrows path – very upright in their orientation. During the shot both limbs travel forward in the same direction parallel to arrow flight. This results in a backward kick causing hand shock, noise and ultimately inaccuracy. Parallel limbs are oriented at much steeper angles which when fired are moving away from each other in opposite directions. These opposite eliminates the backwards motion of the riser. This greatly eliminates vibration, hand shock and noise, ultimately improving accuracy.
Tiller is the distance between the upper limb to the string and lower limb to the string measured from the base of the limbs (where the limb and riser meet) at a 90 degree angle.
Most bows will shoot best with an even tiller which means the distance from the string to the limb is the same on top and bottom. Tiller adjustments are made by adjusting either the top or bottom limb weight adjustment bolt. For example, if you have too much tiller on the bottom limb, decrease the weight on the top limb or increase the weight on the bottom.
Brace height is the measured distance between the pivot point of the grip where the bow hand fits and when the bowstring is at rest. The shorter the brace height, the longer the power stroke and potentially the faster the bow will be. The higher the brace height, the slower the bow and more forgiving it’s apt to be.
Reflex and deflex are terms used to explain the geometry of a riser. A deflex riser bow will have a higher brace height than a reflex riser bow which generally means it is a more forgiving bow. A reflex riser bow has a shorter brace height which usually translates into a higher performance bow and perhaps a bit less forgiving than a deflex riser bow. Reflex/deflex is measured by the position of the throat of the grip in terms of its location from a line drawn from each of the pocket pivot points on the handle. If the throat of the grip is in front of the pivot point line it is considered deflex, if it is behind the pivot point line it is considered reflex.
A method of measurement has been established to provide an industry standard of draw length and eliminate the variances in the original method caused by different thicknesses of bow risers. The ATA Standard Draw Length is derived by measuring the “Draw Length to Pivot Point” which is the distance from the string’s nock point to a vertical line through the pivot point of the grip, and adding 1 and 3/4 inches. The 1 and 3/4 inches represents the average distance from the far side of the bow to the bow grips pivot point. Manufactures use this ATA Standard Draw Length when they designate the draw length of a bow.
Some serving separation is normal and does not hinder performance or safety. This is a common occurrence with any bow since strings and cables have to be served straight and wrapped around the gradual angle of a cam to get the smooth draw cycles and the sharp angle to get the fast speed. The strands then pull away from the pressure point as a result. If the serving breaks in this spot, then re-serve that area or replace the cable.
If any of the individual strands are broken, it is time to replace the cable and or string.
Contact your local Authorized HCA Dealer if you are interested in getting new String and Cable(s) set on your bow or for our newer bows you can purchase them through our website and a dealer will ship them to you.
There are many great aftermarket string options available on the market and even though there isn’t anything wrong with choosing an aftermarket string and harness, often times it can slow down the performance or the tuning of your bow if the measurements aren’t right. HCA uses Stone Mountain Dakota Bowstrings. Contact your closest HCA dealer or Contact HCA for details. http://www.stonemountainbowstrings.com/Dakota.html
Yes, Stone Mountain Bowstrings makes aftermarket strings for a wide variety of bow models. Check out their website www.stonemountainbowstrings.com for more details.
Here at HCA, we have spent years testing different arrows trying to find the idea setup. After much research, we set our sights on the Speed Pro Max Arrow made by Carbon Revolution.
Not only does this arrow give you the necessary spine stiffness for proper arrow flight, but it also generates the most amazing kinetic energy and arrow speed combination.
For those looking for the perfect hunting bow and arrow combination, we put our stamp of approval on the Speed Pro max Arrow.
For those looking for a good 3D arrow or different class of hunting arrow, look at the many arrow options on the market as there are a number of excellent arrows out there to choose from. Be sure to follow the arrow manufactures suggestions regarding arrow selection including the appropriate arrow charts for the proper spine arrow for your setup.
Carbon Revolution does not recommend shooting the Speed Pro arrow for 3D as they are designed for hunting. The main reason for this is because with a stiff aircraft Grade carbon like the Speed Pro it is susceptible to cracks when other arrows are shot in close proximity to each other in a group on the target. For this reason, it is best to shoot at multiple dots on the target so the arrows do not contact each other when practicing with any carbon arrow.
For hunting however, the arrows are extremely strong and accurate as we have customers who have shot every animal possible with them with great success! Check out the pictures page and you can see everything from Elk to Elephant shot with the Speed Pro with Deadly results, some of which out past 100 yards!
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